Gadgetry City Device Warranty
Up to 1-Year Warranty
At Gadgetry City, we stand behind the quality of our Certified Pre-Owned devices. Every device undergoes a quality inspection and functionality testing process before being offered for sale.
This warranty covers verified manufacturing defects and hardware failures under normal use, subject to the terms below.
Warranty Coverage
| Category | Coverage | Warranty Period |
|---|---|---|
| General Functions | Power-related issues, motherboard defects, charging defects, speaker defects, microphone defects, button failures, and other internal hardware defects not caused by physical or liquid damage | 1 Year |
| Camera | Camera malfunction, focus issues, blurry camera, or hardware-related camera defects not caused by impact, liquid damage, or unauthorized repairs | 3 Months |
| Battery | Battery failure, inability to hold charge, sudden shutdown due to battery defect, or charging issues caused by a defective battery | 3 Months |
| LCD / Display (Functional Defects) | Touchscreen failure, display malfunction, black screen, or hardware-related display defects not caused by physical damage, pressure damage, or liquid exposure | 1 Month |
Cosmetic Conditions & Pre-Owned Device Disclosure
As Certified Pre-Owned devices, some units may show signs of normal use or minor cosmetic imperfections.
These may include:
• Minor scratches or dents
• Small white spots on the display
• Minor LCD shadows
• Light image retention or screen burn-in
• Cosmetic wear consistent with pre-owned devices
Any cosmetic conditions present at the time of sale are considered accepted upon purchase and are not covered under warranty.
General Functions
Coverage includes hardware-related defects affecting:
• Motherboard
• Charging Port
• Power Functions
• Speakers
• Microphone
• Physical Buttons
• Face ID / Touch ID (if sold as fully functional)
Camera
Coverage includes:
• Camera malfunction
• Focus issues
• Hardware-related camera defects
Not covered:
• Physical damage
• Liquid damage
• Damage caused by impact or misuse
Battery
Coverage includes:
• Failure to hold charge due to battery defect
• Sudden shutdown caused by battery malfunction
• Charging issues caused by battery failure
Not covered:
• Normal battery wear
• Battery health decline due to regular usage
Battery health disclosed at the time of sale is considered accepted by the customer upon purchase.
LCD / Display Functional Defects
Coverage includes:
• Touchscreen failure
• Black screen
• Display malfunction caused by hardware failure
Not covered:
• Cracked screens
• Pressure damage
• Physical damage
• Liquid damage
• Cosmetic display imperfections disclosed at purchase
Warranty Exclusions
The following are not covered under warranty:
• Physical or accidental damage
• Cracked screens or back glass
• Water or liquid damage
• Scratches, dents, and cosmetic wear
• White spots disclosed at purchase
• LCD shadows disclosed at purchase
• Image retention or burn-in disclosed at purchase
• Battery degradation due to normal usage
• Software issues caused by third-party applications
• Jailbreaking or rooting
• Unauthorized repairs or modifications
• Loss or theft
Warranty Requirements
To qualify for warranty service:
• Original proof of purchase must be presented
• IMEI must match our warranty records
• Device must not have physical or liquid damage
• Device must not have been repaired by unauthorized technicians
• Warranty seal, if applicable, must remain intact
All claims are subject to inspection and verification.
Warranty Claim Process
To submit a warranty claim, please provide:
• Proof of Purchase
• Device IMEI Number
• Description of the issue
• Photos or videos when requested
Customers must back up their personal data and remove all passcodes, Apple IDs, Google Accounts, and security locks before submitting a device for assessment.
Gadgetry City is not responsible for any loss of data during the warranty process.
Warranty Resolution
If a verified warranty-covered defect is confirmed during the applicable warranty period, Gadgetry City will:
- Repair the device whenever possible.
- If the device cannot be repaired, provide a replacement unit of similar model and condition, subject to availability.
- If a replacement unit is unavailable, provide store credit equivalent to the original purchase price of the device.
Store credit applies only to the value of the purchased device and excludes:
• Shipping fees
• Cash on Delivery (COD) fees
• Financing fees and charges
• Transaction fees
• Other third-party service charges
Cash refunds are not provided.
All warranty claims are subject to inspection, diagnosis, and approval by Gadgetry City.
Assessment & Repair Timeline
• Assessment: Up to 7 business days
• Repair Timeline: Approximately 5–20 working days depending on parts availability and repair complexity
Timelines may vary depending on parts availability and supplier lead times.
Contact Us
Email: hello@gadgetrycity.com
Website: https://gadgetrycity.com
Facebook: https://facebook.com/gadgetrycity
Last Updated: June 2026