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Frequently Asked Questions

Simply browse our available devices, add your preferred item to your cart, and proceed to checkout.

Once your order is confirmed, our team will verify your order details and prepare your device for shipment.

We accept:

• Cash on Delivery (COD)

• Credit and Debit Cards

• Maya

• GrabPay

• Bank Transfer

• BillEase

• GGives

• Skyro

Payment options may vary depending on your location and eligibility.

Yes.

We offer flexible installment options through:

• BillEase

• GGives

• Skyro

Approval, credit limits, repayment terms, and promotions are determined solely by the financing provider.

Orders are typically processed within 1–2 business days.

Estimated delivery times:

• Luzon: 4–7 Business Days

• Visayas: 5–10 Business Days

• Mindanao: 5–10 Business Days

Delivery timelines may vary depending on courier operations, weather conditions, and other factors beyond our control.

Yes.

Every Certified Pre-Owned device undergoes a quality inspection and functionality testing process before being offered for sale.

All devices are checked to ensure proper functionality and are verified before shipment.

Battery health varies depending on the device.

Battery health information is disclosed at the time of sale whenever available.

As a general guideline, our Certified Pre-Owned devices typically have battery health ranging from 80% and above.

Yes.

All devices sold by Gadgetry City are factory unlocked and can be used with compatible local networks unless otherwise stated.

Yes.

All devices are verified to ensure previous accounts, Apple ID locks, and activation locks have been removed before being sold.

Certified Pre-Owned devices may include:

• Device Unit

• Charging Cable (when applicable)

Package contents may vary depending on the product listing.

Please refer to the product description for complete inclusions.


 

Yes.

Every Certified Pre-Owned device comes with warranty coverage against verified manufacturing defects.

Warranty Coverage:

• General Functions – 1 Year

• Camera – 3 Months

• Battery – 3 Months

• LCD / Display Functional Defects – 1 Month

All warranty claims are subject to inspection and verification.

The following are not covered:

• Physical or accidental damage

• Cracked screens or back glass

• Water or liquid damage

• Scratches, dents, and cosmetic wear

• White spots disclosed at purchase

• LCD shadows disclosed at purchase

• Image retention or burn-in disclosed at purchase

• Battery wear due to normal usage

• Unauthorized repairs or modifications

• Loss or theft

As Certified Pre-Owned devices, some units may show signs of normal use.

These may include:

• Minor scratches

• Small dents

• White spots

• LCD shadows

• Light image retention

These cosmetic conditions do not affect normal functionality and are reflected in the device’s pricing.

If a device develops a verified warranty-covered defect during the applicable warranty period, Gadgetry City will:

  1. Repair the device whenever possible.
  2. If the device cannot be repaired, provide a replacement unit of similar model and condition, subject to availability.
  3. If a replacement unit is unavailable, provide store credit equivalent to the original purchase price of the device.

Store credit applies only to the value of the device and excludes shipping fees, COD fees, financing fees, transaction fees, and other third-party service charges.

Cash refunds are not provided.

All warranty claims are subject to inspection, diagnosis, and approval by Gadgetry City.

Due to the nature of Certified Pre-Owned devices, all sales are final.

Gadgetry City does not offer refunds for change of mind, buyer’s remorse, cosmetic preferences, financing application outcomes, or conditions disclosed before purchase.

Please contact our support team and provide:

• Proof of Purchase

• Device IMEI

• Description of the issue

• Photos or videos when requested

All warranty claims are subject to assessment and verification.


 

By purchasing a Certified Pre-Owned device, you help extend the life of existing electronics and reduce electronic waste.

This supports a more sustainable and environmentally responsible technology ecosystem.

Free Shipping Nationwide

Free nationwide shipping on qualifying orders. Securely packed and delivered across the Philippines.

Certified Pre-Owned

Every Certified Pre-Owned device undergoes a comprehensive inspection and professional testing before it is sold.

1-Year Warranty

Every Certified Pre-Owned device is backed by our 1-Year Limited Warranty for added peace of mind.

100% Secure Checkout

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